I originally posted this on Google Plus. However, I feel my blog readers should have some insight as well.
I’ve been suspended on Twitter. This has never happened before.. Honestly, I find it kind of funny.
Twitter thought my account was “Spamming” because I was posting so much about Apple stuff under the hashtag #WWDC . At least that is my assumption of why I was suspended — because I sure as hell can’t get an answer from anyone.
I’ve contacted them to restore the account, and received multiple canned responses that say the following:
Twitter has automated systems that find and remove multiple automated spam accounts in bulk. Unfortunately, it looks like your account got caught up in one of these spam groups by mistake.
I’ve restored your account; sorry for the inconvenience.
Please note that it may take an hour or so for your follower and following numbers to return to normal.
Well, it’s been way over an hour and my account is still suspended. Sometimes it shows up that it doesn’t even exist.
I can’t get a human to answer me, so I just keep getting these canned responses. If someone on here happens to work at twitter, can you look into this a little bit for me?
I do this every year with big keynote announcements. Never once have I been flagged as spam. Did somebody report me? I’ll never know because a robot handles all the requests!
I had at one time talked to a “Buster” at twitter about some unrelated issues. (You can read about them on the Google Plus thread comments — no sense in reposting them here) He/She was unable to help me with my request, but it still gave me reason to believe that Twitter had some humans available to handle their support.
I understand that suspended account restoration requests are something that Twitter probably receives on an hourly basis, but when an account is falsely subjected as a spam account, there should be an honest human being to come out and say “Sorry, We Fudged Up” Hopefully, I’ll start tweeting again soon.
Hell, I’d talk to fail whale if I knew it would get me somewhere. This is ridiculous.
It is also a little tedious at the hoops you have to jump through just to get a canned response. Once you submit your support ticket to twitter, you receive an email that gives a very bland explanation of what they think the solution is to the problem. You Must REPLY to this email to even receive consideration of a canned response or maybe a human response.
Once you have sent a simple “Yes, I still want support” reply back. You wait. If you receive a canned response, you won’t be able to reply to it. If you try, you get an email saying that you’ve replied to a closed ticket. Gee, thanks. I didn’t even get the chance to say Thank You, Fuck You, or Have a Good day.
If you somehow receive an email from a human, you are able to respond freely, but in about 2 hours or so the ticket will be closed. Then you get yet another email asking you to rate your support. Wow, you are putting yourself on the line there.